Clear terms for everyone

Use and subscription policies

This page explains the basic rules for merchants and partners using Comero. Please read the applicable terms before using the service or joining the partner program.

Last updated: October 31, 2026

Using the platform or joining the partner program means you agree to the applicable terms. These terms do not waive rights that cannot be waived under applicable law.
Using the platform

Merchant terms

When you create a store or use Comero tools, you remain responsible for your business, its content, and your transactions with customers.

01Account and information

Provide accurate, current information, protect your login credentials, and tell us if you suspect unauthorized access. You are responsible for activity carried out through your account.

02Your store and business

You are responsible for the products or services you list, prices, descriptions, inventory, permits, taxes, invoices, shipping and return policies, and compliance with laws that apply to your business.

03Your customers

Sales of your products or services are between you and your customers. You are responsible for fulfilling orders, customer support, and required disclosures. Using the platform does not by itself make :brand a party to your sale.

04Acceptable use

Do not use the platform for unlawful or fraudulent activity, interfere with its operation, or access another person’s account or data without authorization. Access may be restricted in response to a breach or security risk, subject to rights provided by law.

Plans and billing

Subscription policy

Plan details, price, billing cycle, and features are shown before you confirm a subscription and may vary by plan or offer.

01Plan and price

The plan you select applies to your account at the price, billing cycle, features, and limits shown when you subscribe. Any trial period, fee, or tax will be described in the order before you complete it.

02Billing and payment

Fees are due according to the payment method and billing cycle shown at checkout. If a plan renews automatically, the renewal dates and cancellation method will be disclosed before you confirm. A failed payment may lead to suspension of plan features after appropriate notice.

03Plan changes and cancellation

You may request a plan change or stop renewal through the options available in your account or through support. Your account or order notice will explain when the change takes effect and how it affects fees. Cancellation alone is not a request for a refund of previous payments.

04Refunds and statutory rights

Refund requests are handled under the applicable order terms and laws. This policy does not exclude any right to cancel, receive a refund, or obtain a remedy provided by applicable law.

05Service availability

We work to operate and maintain the service, but it may be temporarily affected by maintenance, outages, or third-party services. The platform does not guarantee a particular sales volume or business result.

Partner program

Partner and commission terms

The referral program lets a partner earn commissions on eligible transactions under the applicable plan and entitlement period.

01Enrollment and referrals

Participation is subject to partner approval and account activation. Use the approved referral code or link as instructed. A store registering with your code alone does not guarantee a commission, and we do not guarantee that referrals will convert into paid subscriptions.

02Eligible transactions

A commission is earned only after an eligible payment associated with a valid referral is confirmed. Failed, cancelled, or refunded payments do not qualify. Transactions suspected of duplication or abuse may be reviewed before approval.

03Rate and duration are plan-based

The commission rate and entitlement period are set for each plan or partner offer and are disclosed in the applicable plan details or approved partner agreement before they take effect. The entitlement period starts with the first successful eligible payment, not the registration date.

04Upgrades and rate changes

When a store moves to another plan, the new plan’s rate applies from its effective date according to the commission-period record. An upgrade does not restart the entitlement period, and it does not change a commission already earned and recorded.

05Approval and payout

Each eligible commission is recorded with its currency, amount, and rate at the time it is earned. It may be reviewed and approved before payout, using the method and schedule communicated by the program. Partners must provide accurate payout details and meet their tax obligations.

06Integrity and disclosure

Partners may not create self-referrals, use misleading messages, impersonate the platform, or make unauthorized promises. Clearly disclose the referral relationship and any financial benefit when promoting a referral link.

Closing terms

General terms

These terms apply to use of the platform and partner program alongside any plan-specific terms or agreement.

01Intellectual property

The platform, its marks, and software remain the property of their respective owners. You receive a right to use the service during your subscription and under these terms; ownership of the platform or its components does not transfer to you.

02Changes to these terms

We may update this policy to clarify the service or reflect changes to it. We will publish the new version and its update date and provide notice where appropriate. A change will not retroactively alter commissions already earned and recorded.

03Applicable law and mandatory rights

These terms are interpreted consistently with applicable law. If a provision conflicts with a mandatory legal right, that right remains protected and the provision applies only to the extent permitted by law.

04Questions and disputes

Please contact us first using the details below so we can try to resolve a question or issue. This does not prevent either party from contacting the relevant authorities or exercising available legal rights.

Have a question?

Contact the Comero team about subscriptions or the partner program using the official contact details.

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